This notice describes how information about you [Resident/Patient] may be used and disclosed and how you can get access to this information. Please read it carefully.


Understanding Your Health Record/Information

Kline Galland originates, records and maintains health information about each Resident/Patient describing their health history, symptoms, examination and test results, diagnoses treatment and any plans for future care or treatment. This information, often referred to as your health or medical record, serves as:

  • A basis for planning your care and treatment
  • A means of communication among the many health professionals who contribute to your care
  • A source of information for applying the diagnosis information to your bill
  • A means by which a third-party payer (insurance companies, governmental or private entities responsible for paying a patient’s bill) can verify that services billed were actually provided
  • A tool for routine health care operations, such as assessing quality and reviewing the competence of health care professionals
  • A tool with which we can assess and continually work to improve the care we render and the outcomes we achieve
  • A source of data for medical research
  • A source of data for facility planning and marketing
  • A source of information for public health officials charged with improving the health of the nation

Understanding what is in your medical record and how your health information is used helps you to:

  • Ensure its accuracy
  • Better understand who, what, when, where and why others may access your health information
  • Make more informed decisions when authorizing disclosure to others

Your Health Information Rights

Although your health record is the physical property of Kline Galland, the information belongs to you.  You have the right to:

  • Request a restriction on certain uses and disclosures of your information as provided by 45 CFR 164.522
  • Obtain a paper copy of the Notice of Privacy Practices upon request
  • Inspect and obtain a copy of your health record as provided for in 45 CFR 164.524 and RC W 70.02.030
  • Amend your health record as provided in 45 CFR 164.526
  • Obtain an accounting of disclosures of your health in formation as provided in 45 CFR 164.528 and RCW 70.02.020
  • Request communication(s) of your health information by alternative means or at alternative locations
  • Revoke your authorization to use or disclose health information except to the extent that action has already been taken.

Our Responsibilities:

Kline Galland is required to:

  • Maintain the privacy of your health information
  • Provide you with a notice as to your legal duties and privacy practices with respect to information we collect and maintain about you
  • Abide by the terms of this notice
  • Notify you if we are unable to agree to a requested restriction
  • Accommodate reasonable requests you may have to communicate health information by alternative means or alternative locations

We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our information practices change, we will mail a revised notice to the address you have supplied us.

We will not use or disclose your health information without your authorization, except as described in this notice.

For More Information or to Report a Problem

If you have questions and would like additional information, you may contact the Chief Privacy Officer at (206) 725-8800.

If you believe your privacy rights have been violated, you can file a complaint with the Chief Privacy Officer or with The Department of Health and Human Services. There will be no retaliation for filing a complaint.

Please bring any privacy complaints you may have to the attention of the Chief Privacy Officer.  The person most appropriate to address your complaint will provide you with a response in a timely manner.

A complaint may be filed with the Office of Civil Rights/Department of Health and Human Services either on paper or electronically (http://www.hhs.gov/ocr/privacy/). 


Examples of Disclosure for Treatment, Payment and Health Operations

We will use your health information for treatment.

For example:  Information obtained by a nurse, physician or other member of your Care Team will be recorded in your record as well as posted in your room, as appropriate, and used to determine the course of treatment that should work best for you. Your Physician will document in your record his or her expectations of the members of your Care Team. Members of your Care Team will then record the actions they took and their observations. In that way, your Physician will know how you are responding to treatment.

We will also provide your Physician or a subsequent health care provider with copies of various reports that should assist him or her in treating you once you’re discharged.

We will use your health information for payment.

For example:  A bill may be sent to you or a third-party payer (insurance companies. governmental or private entity responsible for paying your bill). The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures and supplies used.

We will use your health information for regular health operations.

For example:  Members of the medical staff, the risk or quality improvement manager, or members of the Quality Improvement Team may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and service we provide.

Business Associates:  There are some services provided in our organization through contracts with business associates. Examples include physician services in the emergency department and radiology or laboratory tests. When these services are contracted, we may disclose your health information to our business associate so that they can perform the job we’ve asked them to do (in performing a function or activity on behalf of Kline Galland) that involves the creation, use or disclosure of protected health information; and then you or your third-party payer pays for services rendered. To protect your health information, however, we require the business associate to appropriately safeguard your information.

Directory:  Unless you notify us that you object, we will use your name, location in the facility, general condition and religious affiliation for directory purposes. This information may be provided to members of the clergy and, except for religious affiliation, to other people who ask for you by name.

Notification:  We may use or disclose information to notify or assist in notifying a family member, personal representative or another person responsible for your care of your location, and general condition.

Communication with Family:  Health professionals, using their best judgment, may disclose to a family member, other relative, close personal friend or any other person you identify, health information relevant to that person’s involvement in your care or payment related to your care.

Research:  We may disclose information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your health information.

Deceased Individuals:  We may disclose health information to funeral directors, coroners or medical examiners consistent with applicable law to carry out their duties.

Organ Procurement Organizations:  Consistent with applicable law, we may disclose health information to organ procurement organizations or other entities engaged in the procurement, banking or transplantation of organs for the purpose of tissue donation and transplant.

Marketing:  We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.

Employee Benefits:  We may contact you to communicate about health insurance products offered by Kline Galland that could enhance or substitute for existing health plan coverage. This includes communications that describe a health-related product or service, or the payment for such a product or service, which is provided by the facility or included in its plan or benefits.

Fundraising:  We may contact you as a part of a fundraising effort.

Food and Drug Administration (FDA):  We may disclose to the FDA health information related to adverse events with respect to food, supplements, product and product defects, or post-marketing surveillance information to enable product recalls, repairs or replacement.

Workers Compensation:  We may disclose health information to the extent authorized by and to the extent necessary to comply with laws relating to workers compensation or other similar programs established by law.

Public Health:  As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury or disability.

Government Authority:  We may disclose your health information to a government authority, including a social service or protective services agency, authorized by law, if we reasonably believe you are a victim of abuse, neglect or domestic violence.

Correctional Institution:  Should you be an inmate of a correctional institution, we may disclose to the institution or agents thereof health information necessary for your health and the health and safety of other individuals.

Law Enforcement:  We may disclose health information for law enforcement purposes as required by law or in response to a valid subpoena.

Health Oversight Agency, Public Health Authority or Attorney:  Federal law makes provision for your health information to be released to an appropriate health oversight agency, public health authority or attorney, provided that a work force member or business associate believes in good faith that we have engaged in unlawful conduct or have otherwise violated professional or clinical standards and are potentially endangering one or more patients, workers or the public.

Privacy Policy Pertaining to Kline Galland’s Website

Thank you for choosing to be part of our community at Kline Galland (hereafter, “Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our Privacy Policy, or our practices with regard to your personal information, please contact our Chief Privacy Officer at (206) 725-8800.

When you visit our website www.klinegalland.org and use our services, you trust us with your personal information. In this Privacy Policy and privacy notice, we describe our Privacy Policy and explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. If there are any terms in this Privacy Policy that you do not agree with, please discontinue your use of our website and our services.

This Privacy Policy applies to all information collected through our website (such as www.klinegalland.org), and/or any related services, sales, marketing or events (we refer to them collectively in this Privacy Policy as the “Sites”).

Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us. By accessing or using our website, you agree to this Privacy Policy.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our website, including information…

  • That is about you, but individually does not identify you, such as your age, gender and interests; how you came to the website (e.g., search engine, third-party website, media campaign or email); and the pages and features of the website you use.
  • By which you may be personally identified, such as your name, postal address, email address or telephone number (“personal information”).
  • About your Internet connection, the equipment you use to access our website, and your location.

We collect this information:

  • Automatically as you navigate through the website. Information collected automatically may include IP address(es) and information collected through cookies, Web Beacons and other tracking technologies (see: “Usage Details, IP Addresses, Cookies and Other Technologies,” below).
  • Directly from you when you provide it to us (see: “Information You Provide to Us,” below).
  • From third parties (for example, from our business partners).

Usage Details, IP Addresses, Cookies and Other Technologies

As you navigate through and interact with our website, we may automatically collect certain information about your equipment and browsing actions and patterns. The information we collect automatically is statistical data and does not identify any individual. It helps us improve our website and deliver better and more personalized services by enabling us to:

  • Estimate our audience size and usage patterns.
  • Analyze and develop Kline Galland’s sales and marketing strategy, determine how visitors find Kline Galland and its website, the user’s interest regarding Kline Galland’s services, and how to improve the website.
  • Speed up your searches.
  • Recognize you when you return to our website.
  • We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or that you provide to us. The technologies we use for this automatic data collection may include:
    • Cookies (or Browser Cookies). Cookies are a technology of Web browser software that allows Web servers to recognize the computer being used to access a website. A Cookie is a small file placed on the hard drive of your computer. You may refuse to accept Browser Cookies by activating the appropriate setting on your browser. Unless you have adjusted your browser setting to refuse Cookies, our system will issue Cookies when you direct your browser to our website.
    • Flash Cookies. Certain features of our website may use local stored objects (or Flash Cookies) to collect and store information about your preferences and navigation to, from, and on our website. Flash Cookies are not managed by the same browser settings used for Browser Cookies. For information about managing your privacy and security settings for Flash Cookies, see “Choices About How We Use and Disclose Your Information,” below.
    • Web Beacons. Pages of our website and our emails may contain small electronic files known as Web Beacons (sometimes also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count specific visitors who have visited certain pages or opened and clicked an email. The information we collect from these Web Beacons is sent to our marketing automation and email marketing service called Act-On (act-on.com).

Information You Provide to Us

The information we collect on or through our website may include:

  • Information that you provide by filling in forms on our website. This includes, but is not limited to, information provided when you: submit a request for information or to be contacted by Kline Galland or any of its affiliates; request materials from Kline Galland or any of its affiliates (e.g., copies of documents or brochures); register for an event; or subscribe to email communication.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our website and of the fulfillment of any requests or orders.
  • Your search queries on our website.
  • We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include social media profile information, marketing leads and search results and links, including paid listings (such as sponsored links/ads).

How We Use Your Information

Kline Galland and its affiliates and agents use information that we collect about you or that you provide to us, including any personal information:

  • To provide you with information, products or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • For marketing purposes.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We will never sell your personal information.


You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Cookies and similar technologies: Most Web Browsers are set to accept Cookies by default. If you prefer, you can usually choose to set your Browser to remove Cookies and to reject Cookies. If you choose to remove Cookies or reject Cookies, this could affect certain features or services of our website. To opt-out of interest-based advertising by advertisers on our website, visit http://www.aboutads.info/choices/.


Most Web Browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting which you can activate, that signals your preference to not have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.


Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with our website, you have the right to request removal of unwanted data that you publicly post on the website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on our website, but please be aware that the data may not be completely or comprehensively removed from our systems.


Yes, we will update this Policy as necessary to stay compliant with relevant laws. We may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Children’s Privacy

Kline Galland recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Neither our website nor our services are intended for children under the age of 13. Kline Galland does not target its services or its website to children under 13. Kline Galland does not knowingly collect personally identifiable information from children under the age of 13.

Links to Third Party Sites

The Site may provide links to other Web sites or resources over which Kline Galland does not have control (“External Web Sites”). Such links do not constitute an endorsement by Kline Galland of those External Web Sites. You acknowledge that Kline Galland is providing these links to you only as a convenience, and further agree that Kline Galland is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.


We may employ industry standard procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Kline Galland may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information.

Notice to European Users

Kline Galland’s website and the services available or described on its website are targeted for users in the United States of America. Any information you enter on this website may be transferred outside of the European Union to the United States of America, which does not offer an equivalent level of protection to that required in the European Union. In particular, you are advised that the United States of America uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. Article 26 of the European Union’s Data Protection Directive (Directive 95/46/EC, 1995 O.J. (L 281) 31) allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given his consent to the transfer of personal information, regardless of the third country’s level of protection. By using Kline Galland’s website or services, you consent to: i) the transfer of all such information to the United States of America, which you are advised may not offer an equivalent level of protection to that required in the European Union; and ii) to the processing of that information by Kline Galland on its servers located in the United States of America as described in this Privacy Policy.


Questions or complaints about Kline Galland Privacy Policy, as well as concerns about its enforcement of the Policy, can be directed to our Chief Privacy Officer at (206) 725-8800.

Policy Change Notification

This Privacy Policy is subject to change.

This policy is effective: ­­­­­­­­­­­­06/19/19